VERSION COMPATIBILITY:
Windows 2000 Professional and Windows XP
PROBABLE CAUSE:
A device that is unavailable is
being called upon causing the action to freeze during the period waiting for a
response. Probable devices can include serial cash drawers, serial pole displays
and printers that are offline.
RESOLUTIONS:
If a device is not properly responding (i.e. you have a serial cash drawer
or pole display that isn’t working) turn off that device in the software
(Terminal Setup Utility) so that it is no longer being called for in the
software causing the lockup.
If you do not have a pole display or serial cash drawer and you have checked
the “use pole display” or “use serial cash drawer” checkboxes in the Terminal
Setup Utility this problem may be resolved by unchecking those checkboxes.
If you have the receipt button
pressed in the tender window of the terminal but no receipt printer is
connected or no receipt printer is set for use in the Terminal Setup Utility
the Print Manager will fail to print and the hourglass will show the terminal
in a state of freeze. You may attach a printer to the system to resolve this
problem (recommended) or configure a network printer. You could also install a
printer driver and set the printer for use offline if desired. You must periodically
flush print jobs if used offline.
If the receipt printer was the issue
and you have restarted the terminal to get it going again you may have caused
the sale to register repeatedly in the transactions because it posts just prior
to printing the receipt and if the receipt printing fails and you crash the
session the terminal will not know you have done so.. You must take that into
account when balancing the drawer. Once the printer issue is
dealt with that will no longer occur.
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