Knowledge
Base
Sensible Cinema Box Office for Windows
Please also consult the
troubleshooting section of your user guide before calling
for technical support.
Download PDF Manual for Box Office/Concessions for Windows
Updating Your Software
The online update process is easy, free and each update requires only a
few minutes to install. Our program updates do not affect saved data. They
simply update the executable program files themselves. The History page shows
what new features have been added and which bugs were fixed with each version
released.
Updates Page
History Page
Box Office for Windows:
Management and Reporting
Software
Some errors you may encounter may have to do with network
connectivity problems shown in the above section.
TOPIC:
BOW-0011 ~ Business Date Selected gives me the incorrect date
TOPIC: BOW-0013 ~ Feature
Missing from Playdate
TOPIC: BOW-0022 ~ Unrecognized
Database format (bp_settings.mdb)
TOPIC: BOW-0008 ~ Exporting a
Report to RTF or DOC produces Automation Error “ClassFactory
Cannot Supply the Requested Class”
TOPIC: BOW-0014 ~ Mysterious
Daily Sales Summary “Other” deposit item for $125.00
TOPIC: BOW-0015 ~ Weekly Box
Office Report message “Illegal Filename” appears when closing a report.
TOPIC:
BOW-0016 ~ Concession Item Sales Table is Empty after a day of selling
TOPIC: BOW-0025 ~ Windows Vista
Considerations
TOPIC:
BOW-0026 ~ Windows Delayed Write Failure, Data Loss, Out of Balance Reports
Box Office for Windows:
Terminal Software
Some errors you may encounter may have to do with network connectivity problems
shown in the above section.
TOPIC:
BOW-0010 ~ ActiveX Cannot Create Object
TOPIC: BOW-0018 ~ Runtime Error
Unrecognized Database format (receipt.mdb)
TOPIC: BOW-0003 ~ Error 3021
Either BOF or EOF is True
TOPIC: BOW-0004 ~ Error 3219
Operation Not Allowed In This Context
TOPIC:
BOW-0007 ~ Terminal Freezes at the Tendering of a Sale
TOPIC: BOW-0009 ~ Credit Card
Processing Error “ActiveX Cannot Create Object”
TOPIC: BOW-0012 ~ Unrecognized
Database Format (Playdate Filename)
TOPIC:
BOW-0013 ~ Feature Missing from Playdate
TOPIC: BOW-0019 ~ Error 75:
Path/File Access Error when terminal is started
TOPIC: BOW-0001 ~ Receipt
Printing/Credit Card Receipt Printing fails using FGL Ticket Printer
TOPIC: BOW-0002 ~ Receipt
Printer Leaves Paper Slivers Behind when Cash Drawer Opens
TOPIC: BOW-0021 ~ Ticket
Printing fails using FGL Language Ticket Printer (Boca, Practical or Datamax) and Windows XP®
TOPIC:
BOW-0024 ~ Sound Effects Delay-Sound effects lag behind click events
(Windows Vista®)
TOPIC:
BOW-0026 ~ Windows Delayed Write Failure, Data Loss, Out of Balance Reports
Box Office for Windows:
Printing Setup
Some printing issues will require assistance from technical support from
the printer manufacturer. Ensure that you have the proper Windows drivers
installed and that the correct ticket printer is set as your default printer on
the affected machine. Because we use hardware fonts in FGL ticket printers
rather than True-Type Windows fonts you must install a Generic-Text Only Driver
for Boca, Datamax and Practical Automation printers
under Windows XP rather than the drivers provided with the printer. If using
Windows 2000 you must use the Datamax Pass-Thru
driver found on our CD-ROM. Further setup for the pass-thru driver is found here.
Support Contacts
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Practical |
203-882-5640 |
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Datamax |
407-523-5540 |
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Boca |
561-998-9600 |
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Epson |
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Samsung |
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1.877.7ithaca |
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