Software and Hardware Support
Sensible Cinema Box Office for Windows
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Sensible
Cinema Product Software Issue |
First check our internet knowledge
base and
pages 127-136 in the product manual for some common support answers. For
instance, simply rebooting your computers and cycling power on your network
switch box will correct most network connection problems.
If you
are a Mercury Payment Systems credit card merchant, all of your credit card
processing related support calls are free. The per incident fee for other support matters and contact
telephone numbers are found in the Support
| About box found in the product’s main menu or from the Help menu. Voice
support is free for one year with Box Office for Windows. If you are unsure
who to contact for support, call us and we will suggest a course of action
based on your problem without a support charge. E-MAIL
SUPPORT IS ALWAYS FREE. Send your support question to support@sensiblecinema.com. Be
sure to respond to the e-mail confirmation e-mail which follows if you have
never written before. You will be required to confirm your identity the first
time as an anti-spam measure of our mail system. |
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Virus
Removal |
Sensible Cinema Software cannot assist you with virus, spyware
or ad ware removal even if it prevents you from using our software. You must
hire a competent professional local to you to come on site to assist you with
this matter. Prudent measures like anti-virus software, firewalls and other
such measures are recommended.
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Computer
and Peripheral Hardware Issue |
Contact the PC or device manufacturer. Your system likely has
support for the computer(s) or a warranty. Only the manufacturer knows your exact
system configuration. You may need to provide the manufacturer with certain
service tag numbers or serial number found on a sticker on the computer
chassis. If you purchased a Dell system through Sensible Cinema Software
these numbers will also be found on the paperwork that accompanied your
computers when they were shipped.
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Windows
Operating System |
Contact the PC Manufacturer or Microsoft. Sensible Cinema
Software does not provide Windows operating system support. The manufacturer
of your PC in licensing Windows from Microsoft has assumed all responsibility
for the operating system installed on their PC. Many charge extra for
operating system support issues and do not include such support in standard
support packages. All of the Windows setup information for our product’s
installation on a Windows computer is found in our manual text and on this
web site in the knowledge base. For example, we will help you setup a printer
for use with our software, however you must be able to install the Windows
printer drivers in the Windows Control Panel. Sensible Cinema only provides
basic Windows instruction via knowledge base articles and the user guide for
setting up the software. We cannot help you with virus removal, internet or
e-mail services, Windows training or installation of products unrelated to
Sensible Cinema software. |
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Replacement
Restore Disks |
Contact the PC Manufacturer. |
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Networking
Hardware Issue |
For problems with your networking cables or network switch,
contact the system administrator for your location or the original installer.
If you suspect the problem lies in a faulty network adapter installed in your
PC, contact the PC manufacturer. Download our PDF Network
Troubleshooter flyer and print it out for posting in a place accessible
to all of your employees to refer to. |
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Password
Issues |
If you have forgotten your management account login password in
your Sensible Cinema Software product we can override system security
provided we can confirm your identity. If you have lost a Windows password
I’m afraid we cannot help. You may have to re-install Windows and
subsequently our software product in that event. In Windows XP you might try
logging in with the user name “Administrator” with a blank password. In many
cases that account will start your computer. |
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Credit
Card Processing |
If your internet connection is down you must contact your own
ISP (internet service provider). If the internet is working and the matter
isn’t one about connectivity, contact the Mercury Pay Trouble Desk at 1-800-846-4472. For testing and
issues specifically related to Sensible Cinema configuration with Mercury,
contact Sensible Cinema. |
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